You'll receive an email containing your tracking link once your order has shipped. Alternatively, you can log into your AAYALI account and track your order.

We currently accept Visa, Mastercard, American Express, Maestro, Bancontact, iDeal, Sofort, Apple Pay, Google Pay, Shop Pay, Paypal and Klarna.

You can check out as a guest or create an account. We recommend creating an account to make your life a little easier next time you shop with us.

We move quickly to get your order shipped as soon as possible so please contact us as soon as possible.

Yes, all listed prices on the website are inclusive of VAT.

We want you to enjoy and love your AAYALI product. If for any reason, you are not satisfied, please contact us at help@aayali.com.

30 day return policy
You can return any undamaged product within 30 days for a refund in the form of a website credit which never expires, or a refund to your original method of payment.

Once your return has been received, please allow 14 business days for your refund to be processed.

Exchanges
Our system does not allow exchanges. However, you can return your product with the option to receive a website credit. This allows you to immediately place a new order without having to wait for your refund.

Yes, you will receive a website credit which never expires for the value of the returned product(s). Please email us at help@aayali.com

- Trim the wick to 0.5 - 1 cm length each time before lighting. A long wick can cause black smoke to occur and flaring. Trimming the wick also prevents rapid burning so it will make your candle last longer.

- Keep your candle away from drafts. Bursts of air can cause the flame to dance around and give off soot.

- Re-center and straighten the wick if needed after putting your candle out. This will prevent an uneven burn and soot stains forming on the glass.

- Place your candle on a stable, fireproof surface or holder away from flammable items.

- Store your candle in a cool, dry place away from direct sunlight or intense light to extend the longevity of your candle.

- After the first burn, do not burn your candle for more than 4 hours at a time. This will preserve the fragrance and extend the life of your candle.

The first time you light your candle, allow your candle to burn until the top layer of wax is fully melted. Please keep in mind this may take several hours. The first burn is important to prevent tunneling which refers to an uneven burn where the wax near the wick melts but the edges do not.

Clean stains, dirt and finger prints with nailpolish remover on a cotton makeup remover pad or a cotton ball. 

Our accessories are handmade from 100% solid brass. Brass, an alloy of copper and zinc, is one of the most durable metals. It does not rust and when treated carefully, it can last for generations.

- To clean / buff out fingerprints, use a soft cloth

- With time and use, solid brass will develop a unique, natural patina. It is a matter of personal taste whether you polish the brass or not. To restore the original luster, clean with a gentle brass polish and a soft cloth

- Use a protective cloth or padding when storing or stacking

- Do not place in the dishwasher

- Our accessories are for decorative use only

Given the handmade nature of our accessories, slight variations and imperfections are possible and are to be celebrated. Each accessory is unique and no two are exactly alike.